FAQ
Welcome to the Clavoire FAQ page! We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!
1. Where do you ship?
We currently ship only within the United Kingdom.
2. What is the shipping cost?
We offer Free Shipping on all orders with no minimum purchase requirement.
3. How long does delivery take?
- Handling time: 1-2 days (Monday – Friday)
- Transit time: 4-5 days. (Monday – Friday)
- Our Order cut-off Time: 6:00 PM (GMT) Greenwich Mean Time (London).
- Total Estimated Delivery time: 5-7 Days
4. What is the cut-off time for orders?
Orders placed before 6:00 PM (GMT) Greenwich Mean Time (London) are processed on the same business day. Orders made after 6:00 PM (GMT) Greenwich Mean Time (London) will be processed the following business day.
5. Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.
6. What payment methods do you accept?
We accept Following Payment methods
- AMEX
- Diners Club
- MasterCard
- JCB
- Google Pay
- Visa
- Apple Pay
- Discover
- Union Pay
- Maestro
7. What is your return policy?
We accept returns within 30 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund Policy page for more information.
8. Do you offer exchanges?
We do not accept exchanges at this time. However, you may return your item and place a new order.
9. Are my payment details secure?
Absolutely! We use secure, encrypted payment channels to protect your information. Our website is compliant with industry-standard PCI-DSS regulations.
10. How can I contact with Vionte Homes?
Here's the Contact information
- Email: support@clavoire.com
- Phone Number: +44 7360 254063
- Address: 3 Manor Close, Beverley, HU17 7BP, UK
- Customer Service Hours: Monday - Friday: 8:00 AM to 6:00 PM
We aim to respond to all inquiries within 24 business hours.